Return Policy
APW is dedicated to exploring and sharing specialty coffee equipment and other cool gears. We understand sometimes things just don't work out. Though we hope you'll love everything you purchase, we're here for you if you wanna send something back.
*Please send us a message before you return anything back to us, we'll see if you're eligible for return or exchange and help you with it!
For Canceling orders
If you wish to cancel or make an adjustment to your previous order please contact us down below within 12 hours, and we'll cancel it for you! The deducted amount will be reimbursed to your original form of payment in 3-5 business days depending on your bank.
For Exchanges
If you were to receive any defective products or wrong items, please take pictures of them, keep the receipt and contact us within 14 days after receiving the merchandise. You will receive a promotion code for the return shipping cost you pay, and the replacement package will be shipped out free of charge.
For Returns
If you're not completely satisfied with our products, please contact us. We provide refunds within 14 days of delivery with a receipt. Please be aware that the return shipment fee is the responsibility of the customer and the initial shipping costs will be deducted from the refund, the rest will be reimbursed to your original form of payment in 3-5 business days depending on your bank.
Please note that all return items should be in unused condition (Clean, functional, and free of dents, chips, smell, stains, etc), and packed in its original manufacturer's package with all parts and accessories.
*APW is not responsible for lost or damaged packages caused by the carrier.
